CoActivate has not reinvented the wheel where outsourcing is concerned, instead they simply start and end with your customers.
CoActivate understands and supports their client’s customer contact strategies, aligning their business activities to achieve the shared objectives. This is core to their offering strengthened by:
A VIBRANT WORK FORCE
Their skilled and professional workforce is largely due to being based in Durban. Their team comprises of Sales, Customer Service, Quality Assurance and Training employees. They have one of the lowest attrition rates in the industry, with many of their team being with them from inception
COST EFFECTIVE PRICING
By design, their operation is lean, enabling them to be very competitive from a pricing perspective. In addition to they have the support of Government through training programs and incentive schemes and are afforded a cost advantage over other locations.
THEIR AGILITY AND EASE OF DOING BUSINESS
They pride themselves on entrepreneurial thinking, which is inculcated throughout CoActivate. Their clients find them easy to work with, agile and quick to respond, offering a key differentiator from larger competitors.
An emphasis on online initiatives means they can support their clients through human and digital interactions where they have an exemplary track record and reputation specifically in online sales.
A POWERFUL SALES CULTURE
A visit to their diverse and vibrant sales floor will confirm that sales and ‘service with a smile’ is in their DNA. Their operation is geared to attracting top talent and incentivising them to attain the highest levels of performance.
A LASER FOCUS ON QUALITY
CoActivate strive to ensure that their output is always of the highest quality and in accordance with their client’s business regulations and guidelines. They have aligned with industry leaders like IQAS to ensure that their quality initiatives are independent and market leading.