CoActivate’s Head Office is on the 17th Floor of the iconic Embassy Building in Durban, South Africa. Situated on the periphery of Durban’s bustling CBD, the secure site is close to major transport routes and taxi ranks, making it convenient and accessible to staff and clients.
The Embassy Building is protected from load shedding and other power supply issues by a generator and UPS infrastructure. CoActivate’s cloud-based technology means most of their core platforms reside outside their physical site, providing excellent levels of redundancy and scalability.
Due to the pandemic, we have implemented stringent health and safety protocols to ensure the safety of our staff and visitors. These include twice-daily temperature checks, sanitizer stations in all areas, PPE packs for each staff member, and a rigorous and thorough cleaning regime.
CoActivate offers the full Contact Centre technology stack, catering for voice recording, omni-channel interaction management, call routing, predictive dialling, and analytics. They can integrate fully into their clients’ systems and operate as an extension of their business or set up end-to-end campaigns on their own IT platform. Both options are fully utilised by clients.
Current technologies and capabilities include:
- Blended inbound/outbound campaign management facilities
- Customer support, query logging management system
- Lead management system
- Voice recording and logging
- Provision of call and transaction data
- Jasper reporting capabilities
- System integration as required
- Fully integrated quality management
- Agent email facilities