Energised People, Working Together, Delivering Results.
Intelligent Customer Engagement.
Connecting people and products.
In an increasingly connected world, CoActivate delivers human-powered, customer centric solutions to help clients meet the demands of the diverse, digital-savvy customer.
CoActivate is an established customer engagement centre based in Durban, South Africa. They do not want to be the biggest outsourcer in South Africa, but they strive to be the best, fostering a culture of inclusion, innovation, and continuous improvement. Customer centricity is at the heart of their approach driving repeat business, enhancing customer loyalty, and accelerating business growth.
The charm of CoActivate is easily their culture and their people. Their core values are displayed in the attitudes of their employees and their infectious energy and enthusiasm permeates everything they do.
Great businesses are built on mutual respect, trust, and teamwork!
“If we consistently exceed the expectations of employees,
they will consistently exceed the expectations of our customers.”
– Shep Hyken
“To keep a customer demands as much skill as to win one.”
– American Proverb
“Every great business is built on friendship.”
– James Cash Penney
“Customers will never love a company until the employees love it first.”
– Simon Sinek
THE COACTIVATE WAY
CoActivate focuses on being an engagement hub for the digitally
savvy client and customer. Delivering sales, support, customer
education, and data gathering for our client to increase their
customer’s lifetime value.
INFRASTRUCTURE AND TECHNOLOGY
CoActivate’s Head Office is on the 17th Floor of the iconic Embassy
Building in Durban, South Africa. Situated on the periphery of Durban’s
bustling CBD, the secure site is close to major transport routes and taxi
ranks, making it convenient and accessible to staff and clients.
INFRASTRUCTURE AND TECHNOLOGY
CoActivate’s Head Office is on the 17th Floor of the iconic Embassy Building in Durban, South Africa. Situated on the periphery of Durban’s bustling CBD, the secure site is close to major transport routes and taxi ranks, making it convenient and accessible to staff and clients.
PRODUCT AND SERVICES
CoActivate offers professional inbound and outbound engagement
centre services, delivering a seamless solution for both businesses
and consumers across a variety of channels, including voice, email,
online and chat. They specialise in providing a blended sales and service offering.
WHY DURBAN, SOUTH AFRICA
Durban is South Africa’s self-styled “playground” where year-round warm weather is conducive to an active, outdoor lifestyle. It is a great place to live, work and visit, with spectacular beaches and the Drakensberg mountains to the west. The city has won numerous awards for tourism, lifestyle and being eco-friendly.
Durban boasts a large, educated workforce and when compared to other regions across South Africa, salaries and other input costs make it a compelling proposition. This coupled with a large availability of good quality English speaking talent with high empathy and cultural affinity, and an instinct for sales, makes Durban an ideal offshore location for international operations, specifically the UK, USA, and Australia.
GET IN TOUCH WITH US
If you have any further questions or queries, please do not hesitate to get in touch.